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Program objective

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Envision patient care transformed by technology.

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Meet Dorothy. She's an engineer and just celebrated her 42nd birthday. She's married, has two kids, and a dog. Following a recent biopsy, she receives a Spark message during a meeting and sets up for a video call with her doctor. Shocked at the news, her head fills with questions about what will come next.

UnitedHealthcare provides her with a care manager who helps to connect her with resources and answers. He also collaborates with her employer on a benefit support structure. He connects her with documents and videos. And other survivors who can share their stories. Her family and friends join her care team. And she prepares for an appointment with her doctor. The clinic staff knows when she will arrive. The assistant greets her by name and the doctor personally escorts her to the exam room. They discuss her care plan while the doctor's notes are automatically captured on the Spark Board. And the doctor conferences in the Oncologist for an introduction and consultation. As Dorothy prepares for surgery, she reviews her checklist and orders her prescriptions. Following the surgery, the doctors review the results and agree on a care plan. Once in remission, Dorothy continues to visit her doctor for regular checkups. And she keeps in touch with her care team.

Today, the story only exists on paper. But together, we can make it a reality.

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The challenge

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Patient care has become increasingly complex, fragmented and costly, with care providers trying to find new ways to operate more efficiently and patients wanting a far more personalized experience. How can technology make the patient journey easier and more enjoyable? 

In search of an answer, OptumLabs® created a health care co-invention center with Cisco, a global leader in virtual integration and digital transformation. We re-imagined a future digital clinic where providers, patients and their data could all become better connected.  

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Our role

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We set our sights on the future. What if a “virtual concierge” could help staff reach across multiple branches of health care? Could clinicians huddle around a Spark Board filled with digitized information? Could virtual reality be used to enhance patient wellness? 

We animated our vision, tracing the experience of a breast cancer survivor as she moved through the health system. This powerful patient view, in collaboration with OptumCare® clinicians and the Cisco team will make a difference in the lives of tomorrow’s patients.  

Digital transformation can help medical teams become more efficient, move information faster and improve the patient experience.

– Dave Dickinson, Chief Innovation Officer, OptumLabs